Family Cabin, 2 Game Rooms, Basketball Court, Spa

The city of Big Bear Lake requires a rental agreement / Good Neighbor Policy to be signed and ID uploaded to finalize your stay. After booking, you will receive an email from Rustic Retreats of Big Bear with a link for easy e-signature and ID upload. Our cabin is located in a nice and quiet family neighborhood. Therefore, we limit renters to people who are 25+ years old. (Families with children under 25 ARE allowed as well.) Potential renters may be asked to verify their age by providing a copy of their driver’s license or another form of official identification in person at check-in. QUIET HOURS: The official quiet hours for Big Bear Lake are 10 PM to 7 AM. Please keep noise to a minimum outside after 10 PM. As of January 12, 2021, the city of Big Bear Lake has limited hot tub use from 7 AM to 10 PM. If a noise complaint comes in and you are using the spa after 10 PM, Code Enforcement can fine you. Loud talking and music are not allowed at any time as per the city of Big Bear Lake's law. If anyone can hear talking or music over the property line, you will be fined by the city at least $500. If the Code Enforcement Department is called on you due to disruptions including use of the hot tub after hours, loudness, music, too many people, too many cars, or ANY OTHER City of Big Bear Lake legal violations, you will be responsible for the fine issued to you as well as the fine issued to the owners (which could be at least $1000). You also may be asked to leave and no refund for the remaining nights will be issued. Check-in time is 11 AM. Check-out time is 4 PM. Consider booking the day prior to your stay or after your stay if you wish for an early check-in or late check-out because we are unable to accommodate these. If you stay past check-out without permission, the cleaners will charge the owners and, therefore, we must charge you $100. If you stay 30 minutes past check out, you will be charged for the entire next night stay as well (without being able to stay). If you check in early, there is a very good chance the house may have not been cleaned or inspected properly. If the cleaners see a car in the driveway, they will drive away. If you try to check in early without permission, you forfeit the right to a clean house and any compensation. HOT TUB: Use of spa is at your own risk. You MUST follow these rules. We assume no responsibility for accidents, injury, or any medical treatment you claim is caused by spa. You must keep the spa cover closed when not using it. CHECK THE HOT TUB IMMEDIATELY UPON ARRIVAL. The spa could take at least 6 hours to heat up. We do try to keep it warm for you before arrival but cannot guarantee it. There are no refunds for spas that take longer to warm up. Clean all snow and ice off the spa cover before opening or you will be responsible for breakage. You must take a bath or shower before using the spa. Please take a bath or shower after using spa Don’t enter a hot tub when you have diarrhea. Don’t swallow hot tub water or even get it into your mouth. Shower or bathe with soap before and after using the hot tub. Do not put anything in hot tub including bubble bath Pets are not allowed in hot tub If hot tub smells, looks cloudy or green DO NOT use. Call us. Don’t let children less than 5 years of age use hot tubs. Don’t drink alcohol before entering the hot tub or during hot tub use. If pregnant, consult a physician before hot tub use, particularly in the first trimester Spa use as per order of Big Bear Lake as of January 12, 2021 is from 7am to 10pm PETS: We allow up to 2 pets (dogs only.) AT CHECK-IN: This property is professionally cleaned on the morning of your stay. All linens are washed, beds are made, dishes put away, and the bathroom, kitchen, & spa are sanitized, etc. Upon check-in, please look around to make sure everything is to your satisfaction. Please also check to make sure nothing is dirty or broken including the spa and washing machine. If there is an issue, please report it to me via email within the first 2 hours of your check-in time with pictures so you are not responsible for anything such as broken items or dirty spa water. Email address and text # will be provided. Again, please let us know within 2 hours of check-in- after that you are responsible for any damages or cleaning issues. While we try to clean the outside decks - leaves, dust pollen, snow accumulation, ice do accumulate quickly. It is the mountains! When snow melts you may find animal feces- dog, coyote, bear. We apologize for this but it’s almost impossible for us to find all of it during a melt. NO SMOKING POLICY: This is a NON-SMOKING unit. There is no smoking allowed anywhere in or near the cabin. This includes: cigarettes, cigars, pipes, weed, medical marijuana and even vaping. If our cleaners smell any of them in the house you will lose your entire deposit. Sorry we cannot even allow smoking outside of the cabin due to smoke leaking in as well as butts left around the yard from previous renters. If you must smoke- please do so off the property. Any evidence of smoking on the property even outside of the cabin will incur a $500 cleaning fee plus any extra rental fees lost due to not being able to rent or having to give money back to the next renter due to persistent smoke smell. Due to fire hazard, lighted candles are NOT allowed in this rental unit but battery operated candles are available throughout the cabin. (PLEASE DON’T LIGHT THE BATTERY OPERATED CANDLES) DAMAGE: Renters shall pay a damage deposit. Renter will be completely responsible for any and all damage to the home or property caused by Renters, whether accidental or due to Renters negligence. However, Renters understand that the rental includes an accidental damage rental policy providing up to $1,000,000 (one million dollars) in accidental damage protection provided by AirBnB provided Renters notify the owner and assist the owner in making a claim. Renters understand that Renters are responsible for damage beyond the coverage provided by the accidental damage insurance. Renters are also responsible for damage that would have been covered by the accidental damage insurance if Guests fail to advise the Owner of the damage and provide the necessary information that would allow the Owner to file a claim against the policy. DISHES: We ask that you clean all soiled dishes and put back inside cabinet before checkout. If you leave dishes unclean and not put away, you will be charged at least $50 (charged to me by the cleaners) that you can pay directly to the cleaners or we can request from AirBnB Garbage it is your responsibility to take your garbage to the proper drop off location in Big Bear listed on all the messages I sent you. If you do not take your garbage, cleaners charge $25 for the first 2 bags, $50 for the next 4 and $100 after 4 bags. CANCELLATIONS: A 30 day notice is required for cancellation. Cancellations that are made more than 30 days prior to the arrival date will incur no penalty. Cancellations or changes that result in a shortened stay, that are made within 30 days of the arrival date, forfeit the full advance payment and reservation deposit. Cancellation or early departure does not warrant any refund of rent. STORM POLICY / ROAD & ICE CONDITIONS: No refunds will be given for storms. Mountain roads can be curvy and steep. Big Bear roads are generally well-maintained. However, we highly recommend four wheel drive and / or tire chains during the snowy months. During winter (November - March), you must have tire chains in your car. Depending on the weather, police may make you put them on your tires for coming up or down the mountain. We do not refund due to road conditions. If all 3 roads are closed going UP to Big Bear ALL night and day, We will refund you for that one night - NOT for the entire trip. Be aware-- if you fail to have chains, etc, we cannot allow you to stay longer In order to obtain these on check-out day....